Jorge Diago is a Financial Control Analyst and Case Manager with the Florida Office of Financial Regulation where he oversees a portfolio of domestic and foreign banking organizations statewide. He has served as lead examiner, conducting bank, trust, and international banking office examinations during his tenure. Over his 30-year financial services career in the private sector, Jorge has worked with a number of multinational and Fortune 500 corporations serving in various senior management roles within the operations, customer engagement, cards, and marketing areas. His prior experience includes focus in the delivery of financial services, effectiveness of payments systems, and strength of distribution channels. He led the implementation and growth of e-commerce businesses through innovative payments processing and customer-centric solutions. His previous roles in the industry included spearheading the development and implementation of card services businesses, including debit/credit processing, ATM and merchant payment solutions, loyalty programs, and customer relationship management business models. Jorge is a graduate of the University of Miami, Coral Gables with a BBA in Marketing/International Business. He frequently leads financial and banking educational seminars for undergraduate students at Florida International University. Jorge is an ardent advocate of innovation, technology and the power of partnerships.