Congratulations on a superb conference. There were several improvements you made this year to the format that I really liked….one was not using the general session room for the breakout; it really made a lot of sense when I saw the breakout rooms filled up, making them well attended sessions and giving them a more one-on-one feel. I liked that a lot.

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Hugo is a writer, a conference speaker, an event producer, an inquisitive panel moderator and an opinionated consultant in cross-border services industries and a mentor with vast experience, who speaks English, Spanish, French and who loves to run, bike, swim... and walk over long distances.